Responsible Gaming

Our approach to responsible gambling

Responsible gambling means making considered decisions about when, how often and how much you gamble. It also means understanding that casino games are based on chance. There is no guaranteed strategy, system or pattern that can predict a result or ensure a profit. Every wager carries a risk of losing money, and past results do not determine future outcomes.

Before you play, consider whether gambling is suitable for your personal and financial circumstances. Only gamble with money you can afford to lose after essential expenses have been paid. Do not use money set aside for rent, bills, food, education, medical care or other important commitments. You should also avoid using borrowed money, credit intended for essential needs or money belonging to another person.

You must be legally entitled to gamble in the place where you are located. People under the applicable legal gambling age must not use gambling services. Do not allow another person to use your account, and do not gamble on behalf of someone else. Keeping your account details private helps protect both your account and your personal information.

• Set a clear spending limit before you begin and do not increase it during a session.
• Decide how long you will play before opening a game.
• Take regular breaks and avoid playing when tired, upset, angry or affected by alcohol or other substances.
• Treat wins as part of the entertainment experience rather than as income.
• Accept losses as a possible result and never chase them with larger or more frequent bets.
• Keep gambling separate from essential household spending and financial commitments.

Tools and habits to help you stay in control

Planning your gambling in advance can make it easier to keep your activity within limits. If account controls or safer gambling settings are available, use them before you start playing. Depending on the service and your location, these controls may include deposit limits, wagering limits, session reminders, time limits, cooling-off periods or temporary account restrictions. Check the available options in your account or contact the relevant support team through the service.

A limit is most useful when it is realistic, set in advance and respected once reached. Avoid changing a limit simply because you have lost money or because you want to continue after a winning session. A cooling-off period can provide time away from gambling without requiring a permanent decision. During that time, use the opportunity to review your spending, routine and reasons for gambling.

Practical steps

1. Work out an entertainment budget that does not affect your essential expenses.
2. Choose a maximum amount and maximum playing time before each session.
3. Record deposits, bets, withdrawals and losses so you have an accurate view of your activity.
4. Use reminders or account tools to monitor how long you have been playing.
5. Keep payment methods and account access secure, and never share login details.
6. Stop when your planned limit or time has been reached, whether the session has resulted in a win or a loss.
7. Take a break if gambling starts to feel stressful, urgent or difficult to stop.

It can also help to tell a trusted person about the limits you have chosen. Support from a partner, family member or friend may make it easier to stay accountable. If you are concerned about your spending, consider reviewing your bank statements and seeking independent financial guidance. Do not rely on gambling activity to meet regular financial goals.

Recognising when gambling may be a problem

Problem gambling can develop gradually. It may affect anyone, regardless of age, income or previous experience. Warning signs are not limited to the amount of money lost. Changes in mood, relationships, work, study, sleep or daily routines can also indicate that gambling is having a harmful effect.

Possible warning signs include

• Spending more time or money gambling than you originally intended.
• Repeatedly trying to win back money that has already been lost.
• Increasing your bet size to achieve the same excitement or to recover losses.
• Feeling restless, irritable or anxious when you try to stop or reduce gambling.
• Thinking about gambling during work, study, family time or other activities.
• Hiding, minimising or giving inaccurate information about your gambling.
• Borrowing money, selling possessions or using essential funds to continue gambling.
• Missing payments, neglecting responsibilities or experiencing financial pressure because of gambling.
• Gambling to escape stress, loneliness, sadness, anger or other difficult feelings.
• Continuing to gamble despite arguments, relationship problems or negative consequences.
• Feeling guilt, shame, hopelessness or loss of control after gambling.

One warning sign does not necessarily mean that you have a gambling disorder, but it is a reason to pause and review your behaviour. If several signs apply to you, take a break from gambling and speak with someone you trust or a qualified support professional. Asking for help early can make it easier to regain control.

If gambling is causing severe distress, thoughts of self-harm or an immediate safety concern, stop gambling and seek urgent assistance from emergency services or a crisis support service available in your location. Your safety is more important than any account, game or financial loss.

Taking a break or closing your account

If you feel that you need time away from gambling, consider using an available cooling-off period, temporary restriction or self-exclusion option. Self-exclusion is a voluntary decision to prevent or restrict access to a gambling account for a chosen period or, where available, for a longer duration. It is intended to create space away from gambling and support a change in routine.

A self-exclusion request should be made honestly and clearly. If you choose self-exclusion, do not create another account, use another person's account or ask someone else to place bets for you. These actions can undermine the purpose of the break and may create further risks. You should also consider removing saved payment details, blocking gambling-related applications or websites and asking a trusted person to support your decision.

You can request information about the account restriction, cooling-off or self-exclusion options available through the service. The operation of these options, including their duration, scope and any process for reactivation, may depend on the service and applicable requirements. Read the relevant information carefully before confirming your choice. A request to restrict or close an account should not be treated as a substitute for professional support.

If someone close to you is affected

Problem gambling can affect family members, friends and colleagues as well as the person gambling. If you are concerned about someone else, choose a calm time to discuss what you have noticed. Use supportive language, avoid blame and encourage the person to speak with a qualified gambling support service. Do not lend money to cover gambling losses or agree to keep harmful gambling secret. Protect your own finances and wellbeing, and seek advice for yourself if needed.

Getting help and staying informed

Support is available if gambling is no longer enjoyable or is affecting your life. In Australia, you can contact a recognised gambling support service, speak with a general practitioner or mental health professional, or seek independent financial counselling. Support services can help you understand your gambling, prepare a plan, manage financial concerns and identify further assistance. You do not need to wait until a problem becomes severe before asking for help.

When seeking support, explain what has been happening as openly as you can. It may be useful to note how often you gamble, how much you spend, whether you chase losses and how gambling affects your relationships, work, sleep or mood. A professional can help you choose practical steps that suit your circumstances. If you prefer, you can begin by speaking with a trusted friend or family member and asking them to support you while you seek further assistance.

• Do not gamble when you are under the influence of alcohol or other substances.
• Do not use gambling to manage emotional distress or financial hardship.
• Do not chase losses or believe that a win is due because of previous results.
• Do not share your account or payment details with another person.
• Do not continue playing after reaching your chosen time or spending limit.
• Review your gambling activity regularly and act promptly if your behaviour changes.
• Seek professional support whenever gambling feels difficult to control.

Responsible gambling is an ongoing choice. The safest approach is to stay within a budget, take breaks, understand the risks and stop when gambling is no longer comfortable or enjoyable. All Spins Win Casino encourages players to use available account controls and seek help whenever they have concerns about their gambling. Decisions about gambling should always be made freely, with clear information and without pressure.