Terms & Conditions

1. About these Terms

These Terms & Conditions apply to your access to and use of the All Spins Win Casino website, gaming services and related features. They are intended to provide clear information about your rights and responsibilities as a player. Additional rules may apply to particular games, payment methods, promotions, competitions or other services. Where additional rules are shown, they form part of these Terms and should be read before you use the relevant service.

If you do not agree with these Terms, you must not create an account, deposit money, place a wager or otherwise use the website. We may update these Terms from time to time to reflect changes to the services, technology, legal requirements or operating practices. The latest version will be made available on the website. Continuing to use the website after an update means that you accept the revised Terms.

These Terms should be read together with the Privacy Policy, Responsible Gambling information, Cookie Policy and any other notices published on the website. If a specific game rule or promotion has a different requirement from a general provision in these Terms, the specific rule will apply to that game or promotion to the extent of the inconsistency.

Your responsibility to stay informed

• Read the current version of these Terms before using the website.
• Check the rules and conditions for a game, offer or payment method before taking part.
• Keep your account information accurate and update it when circumstances change.
• Use the website only for lawful purposes and in accordance with applicable Australian laws.
• Ask for clarification through the support options available on the website if you do not understand a provision.

2. Eligibility and player accounts

You may use All Spins Win Casino only if you are legally permitted to participate in online gambling in the place where you are located. You must meet the applicable minimum age requirement and must not use the website if online gambling is prohibited or restricted for you. We may require evidence of your age, identity, location or right to use a payment method before allowing continued access to some or all services.

You may generally maintain only one personal player account unless we expressly approve another arrangement. An account must be created and used by the person whose details are registered to it. You must not create an account for another person, allow another person to use your account, sell or transfer your account, or permit anyone else to place wagers using your login details.

You are responsible for providing complete, current and truthful information during registration and verification. We may suspend or restrict an account where information is missing, inaccurate, inconsistent or unable to be verified. You must notify us through the available website channels if you believe that your account has been accessed without permission, or if your password or other security information may have been compromised.

Account security and verification

1. Choose a strong, private password and do not reuse it for unrelated services.
2. Do not share login details, verification codes or other account security information.
3. Log out after using the website on a shared or public device.
4. Respond promptly to reasonable requests for identity, age, payment or source-of-funds information.
5. Do not attempt to bypass security controls, location checks, account limits or responsible gambling settings.

We may use identity and fraud-prevention checks to protect players, meet legal and compliance obligations and maintain the integrity of the service. A check may delay access to an account, a transaction or a withdrawal while the relevant information is reviewed. If an account is closed or restricted, you must not open or use another account to avoid that action.

3. Games, deposits and withdrawals

Games are provided for entertainment and involve financial risk. You should only wager money that you can afford to lose. Before playing, review the game information, including any instructions, available features, minimum or maximum stake information, and the way results are determined. Game outcomes are not guaranteed, and past results do not predict future results. A game may be unavailable in some locations or to some accounts.

A wager is normally accepted only when it has been successfully recorded by the website. You should check your account history and on-screen confirmation after placing a wager. If a technical problem, interruption, communication failure or other error affects a game or transaction, we may investigate the issue and take reasonable action in accordance with the applicable game rules and law. You must not exploit a known error or continue using a feature that is clearly malfunctioning.

Deposits and payment methods

Deposits must be made using a payment method that you are authorised to use. The name and details connected with a payment method may need to match the verified account information. We may decline, reverse or review a transaction where it appears unauthorised, irregular, fraudulent or inconsistent with these Terms. Your bank, card provider or payment service may apply its own fees, processing rules or restrictions, for which you are responsible.

Funds should be used only for legitimate gaming activity and not for money laundering, unauthorised transfers or any other unlawful purpose. We may request additional information about the source or ownership of funds. Deposits are not a loan, and you should not deposit more than you intend to use for entertainment. Any balance shown in your account remains subject to verification, applicable restrictions and the rules of the relevant service.

Withdrawals and account balances

Withdrawal requests may be subject to account verification, payment checks, responsible gambling procedures and any specific requirements displayed when the request is made. We may return funds through an approved method and may ask you to confirm ownership of that method. A request may be delayed or declined where information is incomplete, the account is restricted, a transaction is disputed or there is a reasonable concern about fraud or unlawful activity.

You are responsible for reviewing your account balance, transaction history and game records and for notifying us promptly of anything that appears incorrect. If a balance or transaction is credited to your account by mistake, you must not use or withdraw those funds. We may correct the error and recover any amount that was incorrectly credited, subject to applicable law.

Promotions and bonuses

If a promotion, bonus or reward is offered, it will be governed by separate promotional terms. Those terms may include eligibility requirements, qualifying transactions, expiry conditions, wagering requirements, game restrictions, withdrawal conditions and limits. You should read the complete promotional terms before accepting or using an offer. We may remove or withhold a reward where the stated conditions are not met or where there is evidence of misuse, collusion, fraud or multiple accounts.

4. Responsible gambling and prohibited conduct

All Spins Win Casino supports informed and responsible participation. Gambling should be treated as entertainment, not as a way to earn income, recover losses or solve financial problems. Set a personal budget and time limit before you begin, take regular breaks and never chase losses. If gambling is affecting your finances, relationships, work, health or wellbeing, stop using the service and seek appropriate support.

Tools and restrictions may be available to help you manage your play, such as deposit limits, wagering limits, session reminders, cooling-off periods or account exclusion. The available tools, application process and duration may be described in the Responsible Gambling section or within your account. Requests to restrict or close an account should be made through the available website channels. You must not try to avoid a restriction by registering another account.

We may take steps to identify and respond to signs of gambling harm, including contacting you, applying a restriction or closing an account. We may also refuse a transaction or limit access where required by law, a responsible gambling assessment or our risk controls. These measures are intended to protect players and do not guarantee that gambling-related harm will not occur.

Unacceptable use

• Using the website while under the applicable minimum age or on behalf of another person.
• Providing false, misleading or stolen identity or payment information.
• Using the service for fraud, money laundering, unauthorised payments or other unlawful activity.
• Manipulating game results, exploiting errors, using automated systems or interfering with website security.
• Colluding with other players or using multiple accounts to obtain an unfair advantage.
• Uploading harmful code, attacking the website or disrupting its availability.
• Attempting to evade account closure, location controls, identity checks or responsible gambling measures.

5. Privacy, intellectual property and general legal terms

Personal information is handled in accordance with the Privacy Policy and applicable privacy law. We may collect and use information needed to provide the services, verify accounts, process transactions, prevent fraud, meet compliance obligations, improve the website and communicate with you about your account. You should review the Privacy Policy for information about collection, use, disclosure, storage and your available privacy rights.

The website, its design, text, graphics, software, logos, trademarks and other content are owned by or used with permission by the relevant rights holder. You may use the website for personal, lawful purposes only. You must not copy, reproduce, modify, publish, distribute, reverse engineer, scrape or commercially exploit website content unless you have written permission or the law permits you to do so.

Availability and technical issues

We aim to keep the website and games available, secure and accurate, but uninterrupted access cannot be guaranteed. Maintenance, updates, network problems, device issues, payment-provider outages and events outside reasonable control may affect availability. You are responsible for your device, internet connection, software and any costs charged by your internet or telecommunications provider.

Suspension and account closure

You may stop using the website or request account closure through the available website channels. We may suspend, restrict or close an account where we reasonably believe that these Terms have been breached, information cannot be verified, a payment is disputed, there is suspected fraud or unlawful activity, a technical or security risk exists, or action is required for responsible gambling or legal compliance. Where appropriate, we may explain the reason for a restriction, although some information may be withheld for security, privacy or legal reasons.

Closing or restricting an account does not remove obligations that arose before closure. Provisions concerning payments, misuse, privacy, intellectual property, liability, disputes and other matters that are intended to continue will remain effective after the account is closed.

Liability, complaints and applicable law

Nothing in these Terms excludes, restricts or modifies any right, guarantee, condition or remedy that cannot lawfully be excluded under Australian consumer law or other applicable legislation. Subject to those protections, your use of the website is at your own risk, and you should take reasonable steps to protect your account and personal information. We are not responsible for loss caused by your breach of these Terms, misuse of the service, unauthorised access resulting from your failure to protect login details, or events outside reasonable control.

If you have a question, transaction concern or complaint, please use the support or complaints process made available on the website and provide enough information for the matter to be reviewed. We may request account, transaction or verification details. Complaints will be considered in accordance with the applicable process and legal requirements. These Terms are governed by the laws that apply to the relevant service and your use of it, and any dispute will be handled by the courts or dispute-resolution bodies with appropriate jurisdiction.

If any provision of these Terms is found to be invalid or unenforceable, it will be read down or removed to the extent necessary, while the remaining provisions will continue. A failure to enforce a provision immediately does not mean that it has been waived. These Terms, together with the documents expressly incorporated into them, set out the general agreement governing your use of All Spins Win Casino.